We offer two options for returning your purchase. You may choose to receive a Merchandise Credit and free return shipping excluding returns from AK, HI, PR, and all foreign countries, or you may choose to receive a Return Refund to your original form of payment with the cost of return shipping deducted from your refund. In order to receive a refund you must request a Return Merchandise Authorization (RMA) from customer service within 30 days of delivery, and returned items must be received by our warehouse in new condition and in their original packaging. Please note that original outbound shipping costs are non-refundable.
The few exceptions that cannot be returned include:
- One-of-a-kind items
- Gift certificates
- Items marked “Non-Returnable”
Items that have been returned for a The Décor Store merchandise credit will be refunded in the form of a merchandise credit (a “Merchandise Credit“) at the original purchase price, plus applicable sales tax. Outbound shipping charges are non-refundable and will be deducted from the merchandise credit amount. Merchandise Credit may be redeemed only for the purchase of merchandise on the Site and may not be used for the purchase of gift cards or services. Merchandise Credit is not transferable and may not be combined with Merchandise Credit belonging to others. At no time may you purchase, sell or barter any Merchandise Credit. Merchandise Credit is not redeemable for cash, unless required by law. The obligations represented by outstanding Merchandise Credit may at any time be assigned to and assumed by any affiliate of, or successor to, the present or any future owner of The Décor Store website, or any third party under contract with such present or future owner. You, as a Member, expressly consent to and authorize any such future assignment and assumption of outstanding Merchandise Credit obligations, and you agree to look solely to such assignee in the event of any such transfer.
Items that have been returned for a refund to your original form of payment will be refunded (a “Return Refund”) at the original purchase price plus applicable sales tax and return shipping charges will be deducted from your refund. Outbound shipping charges are non-refundable. Please note that in connection with the Return Refund, a refund to your original form of payment includes restoring any prior Merchandise Credit or referral credits that you may have used for your purchase to your The Décor Store account. Refunds to your original form of payment will appear on your statement within seven days.